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Data Protection

Jeye9 Privacy Policy — How We Protect Your Information

The security of your personal information is our top priority at Jeye9. In this Privacy Policy, we clearly explain what data we collect, how we use it, and how we keep it safe.

Last Updated: January 2026
SSL Encryption
Data Is Never Sold
Strictly Confidential
User Rights Reserved

Our Privacy Commitment

Jeye9 follows six core principles to protect your data

SSL Encryption

All your data is protected with 256-bit SSL encryption, ensuring no one can intercept your information in transit.

Data Not for Sale

Jeye9 never sells your personal information to third parties. Your data is used solely to provide our services.

Secure Storage

All data is stored on secured servers. Multiple layers of security are in place to prevent unauthorized access.

Restricted Access

Only authorized personnel can access the necessary information. Access to non-essential data is strictly prohibited.

Your Rights

You can view, correct, or request deletion of your data at any time.

Transparent Communication

You will be informed in advance of any changes to the Privacy Policy — no surprises.

Table of Contents

1. Introduction

Welcome to Jeye9. We believe privacy is a fundamental right. This Privacy Policy ("Policy") describes in detail how personal information is collected, used, stored, and protected for users of the Jeye9 website and mobile application.

By using the Jeye9 platform, you are deemed to have accepted this Privacy Policy. We strongly recommend reading it carefully before registering.

This Privacy Policy forms part of our Terms and Conditionsforms part of, and is to be read in conjunction with, those Terms and Conditions.

Summary: We only collect information that is necessary to provide our services. Your data is never sold to third parties.

2. What Information We Collect

Jeye9 collects two types of information from you — what you provide directly, and what is gathered automatically through your use of the platform.

Data Type Details Reason for Collection
Identity Information Name, date of birth, national ID number Account verification and KYC
Contact Information Mobile number, email address Account registration and communication
Financial information Mobile Banking/Nagad/Rocket number, transaction history Deposit & Withdrawal Processing
Device Information IP address, browser, and device type Security & Fraud Prevention
Gaming Information Betting history, win and loss records Account management and responsible gaming

We never store your password, full bank account number, or card details.

3. How Your Information Is Used

Jeye9 uses the information it collects solely for specific and legitimate purposes. The key reasons are outlined below:

  • Account management: To create, verify, and maintain your Jeye9 account.
  • Financial transactions: To securely process deposits and withdrawals.
  • Customer Support: To resolve your issues and provide customer support.
  • Security: To prevent fraud, money laundering, and other illegal activities.
  • Responsible Gaming: To identify problematic gaming behavior and provide appropriate support.
  • Legal obligations: To comply with applicable laws and regulations.
  • Service Improvement: To conduct anonymous analytics that help improve the platform experience.
  • Promotional Communications: To keep you informed about new offers and promotions, with your consent.

Jeye9 never shares your information with any advertiser or marketing company.

4. Data Sharing & Third Parties

Jeye9 may share your personal information with third parties only in the following limited circumstances:

  • Payment Processors: With payment providers such as Mobile Banking, Nagad, and Rocket, solely to process transactions.
  • Game Provider: With technology partners for Live Casino and slots games, strictly for game operation purposes.
  • Legal authorities: With government authorities when required by court order or legal obligation.
  • Fraud Prevention Agency: With industry-standard fraud prevention agencies, in the interest of security.

Important: Jeye9 never sells your data to advertisers, data brokers, or any other third party for commercial purposes.

When sharing data with third parties, Jeye9 ensures they adhere to the same standard of privacy protection.

5. Cookie Policy

Jeye9 uses cookies to enhance your browsing experience. Cookies are small data files stored on your device.

  • Essential Cookies: Essential for login sessions and security. Disabling these will prevent the platform from functioning properly.
  • Functional cookies: Used to remember your preferences such as language and theme.
  • Analytical Cookies: Used to analyze platform usage and improve our services (anonymous data).

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

Please Note: Jeye9 does not use any third-party tracking cookies or advertising network cookies.

6. Data Security Measures

Jeye9 has implemented industry-standard technical and administrative measures to protect your personal data:

  • 256-bit SSL Encryption: All data transfers occur through encrypted channels.
  • Two-Factor Authentication (2FA): An additional layer of security for your account.
  • Firewall Protection: Measures in place to block unauthorized access to servers.
  • Regular Security Audits: Regular audits conducted by third-party experts.
  • Staff training: All staff are trained in privacy protection and bound by NDA.
  • Data Minimization: Only the minimum required data is collected and stored.

However, no data transmission over the internet can be guaranteed to be 100% secure. Please keep your account password confidential and contact us if you notice anything suspicious.

7. Data Retention Period

Jeye9 does not store your data indefinitely. Each category of information is subject to a specific retention policy:

  • Account information: For up to 5 years while your account is active and after closure.
  • Financial transaction records: Up to 7 years as required by legal obligations.
  • Contact History: Up to 2 years after the issue is resolved.
  • Cookie data: At the end of a session or up to 1 year, whichever comes first.
  • Banned Account Information: May be retained for an extended period for legal reasons.

Once the defined retention period ends, your data is securely deleted or anonymized so that you can no longer be identified.

8. Your Privacy Rights

Every Jeye9 user enjoys the following rights:

Right to Access Information

You can find out what information Jeye9 holds about you at any time.

Right to Rectification

You can request corrections to any inaccurate or outdated information.

Right to Erasure

You can request the deletion of your data under certain conditions.

Right to Restrict Processing

You can request that the processing of your data be restricted in certain circumstances.

Right to Data Portability

You can request a copy of your data in a machine-readable format.

Right to object

You can object to your data being used for marketing purposes.

To exercise any of these rights, please contact our support team. We will respond within 30 days of receiving your request.

9. Protection of Minors

Jeye9 is a responsible gaming platform. Our services are intended for users aged 18 and above only.

  • Age verification is mandatory at the time of registration.
  • We do not knowingly collect any information from minors.
  • If we discover that a minor has created an account, it will be immediately suspended and any collected data will be deleted.
  • If you believe a minor is using our platform, please contact us immediately.

Warning: If anyone under the age of 18 is found using Jeye9, the platform reserves the right to notify their family and close the account.

10. Changes to the Privacy Policy

Jeye9 may update this Privacy Policy from time to time. When changes are made, we commit to the following:

  • You will be notified on the platform before any significant changes are made.
  • The "Last Updated" date will always be displayed at the top of this page.
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.
  • If you do not agree to the updated Policy, you may request to close your account.

To request a copy of a previous version of the Privacy Policy, please contact our support team.

Our recommendation: We recommend reviewing this Privacy Policy every few months to stay up to date.

Your control over your data

At Jeye9, you always own your data

Opt Out of Marketing

If you no longer wish to receive promotional messages, you can opt out at any time from your account settings.

Get Data Report

You can request a full report of all information held in your account through our support team.

Delete account

You can request the complete deletion of your account and all associated data at any time.

Frequently Asked Questions

Answers to the Most Frequently Asked Questions About the Privacy Policy

No, Jeye9 never sells your personal information to any third party. Your data is used solely to provide services, ensure security, and meet legal obligations.

No. Your password is always stored as an encrypted hash. No Jeye9 employee or system can view your actual password. If you forget your password, it cannot be recovered — you will need to set a new one.

Some information can be updated directly through your account settings. To change identity-related details (such as your name or date of birth), please contact our support team and submit the required documentation.

Most data is gradually deleted after your account is closed. However, financial transaction records may be retained for up to 7 years due to legal obligations. To request complete deletion of your data, please contact our support team.

Jeye9 may determine your approximate location via your IP address for security and fraud prevention purposes. However, the mobile app will never access your GPS location without your explicit permission.

Yes. In the event of a security breach that may affect your data, Jeye9 will notify you as soon as possible and advise on the necessary precautionary steps.

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